Confidentiality & Privacy Agreement

Effective Date: May 2024
Last Updated: 25 March 2025

1. Introduction

Welcome to HDEAfrica.com (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring that your personal information is collected, used, stored, and disclosed in accordance with South African law, including the Protection of Personal Information Act (POPIA).

By accessing and using our website, you agree to the terms outlined in this Confidentiality & Privacy Agreement.

2. Information We Collect

We may collect and process the following types of personal information:

• Name, surname, and contact details (e.g., phone number, email address).
• IP address, browser type, and usage data.
• Payment details (where applicable).
• Any other information provided voluntarily.

3. How We Use Your Information

We use your personal information to:

• Provide and manage our website services.
• Respond to inquiries and offer customer support.
• Process transactions (where applicable).
• Improve our website and user experience.
• Comply with legal and regulatory obligations.

4. Confidentiality & Security Measures

We take appropriate security measures to protect your personal information from unauthorized access, loss, or misuse. These measures include:

• Secure servers and encryption technologies.
• Restricted access to personal information.
• Regular security audits and compliance checks.

5. Disclosure of Information

We will not sell, trade, or share your personal information with third parties, except:

• When required by law or legal processes.
• To trusted service providers who assist in website operation (under strict confidentiality obligations).
• To enforce our legal rights and protect against fraud.

6. Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you have the following rights:

• To access, update, or delete your personal information.
• To object to the processing of your personal information.
• To withdraw consent at any time.
• To lodge a complaint with the Information Regulator if your rights are violated.

7. Cookies & Tracking Technologies

Our website uses cookies to enhance user experience and analyze website traffic. You can modify your browser settings to disable cookies, but this may affect website functionality.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

9. Changes to This Agreement

We may update this Confidentiality & Privacy Agreement from time to time. Any changes will be posted on this page, and continued use of our website constitutes acceptance of these changes.

10. Contact Information

If you have any questions about this agreement or wish to exercise your rights, please contact us at:

HDE
Email: info@hdeafrica.com
Phone: +27 82-715 4427
Address: 298 Main Road Bryanston Ext 1 Sandton