Operations & Management Diagnosis
Relying on an expert in hospitality branding, management contracts, and negotiations can be a game-changer. These professionals align owner, operator, and investor interests to create win-win relationships.
Would you like assistance in evaluating your current operations and finding ways to improve profitability?
Connect with experienced hospitality consultants who have owned, managed, and operated various hospitality businesses at the highest levels.
Unlock Your Business Potential: The Strategic Advantage of Hiring a Consultant
HDE’s professionals specialise in delivering actionable advisory services, including boosting revenue and cutting costs by identifying inefficiencies and areas for improvement in your business or property.
Operations & Management Diagnosis
Our expert consultants help drive increased revenue by pinpointing key areas to reduce costs and enhance efficiency. By analyzing your operations, we identify opportunities for improvement—whether it’s optimizing your supply chain, reducing energy consumption, streamlining staffing, or trimming other operational expenses. This targeted approach not only cuts costs but also creates a direct path to boosting your bottom line.
Operating Efficiencies Consulting
Our expert consultants help drive increased revenue by pinpointing key areas to reduce costs and enhance efficiency. By analyzing your operations, we identify opportunities for improvement—whether it’s optimizing your supply chain, reducing energy consumption, streamlining staffing, or trimming other operational expenses. This targeted approach not only cuts costs but also creates a direct path to boosting your bottom line.
Profit and Loss Consulting
Conducting a profit and loss (P&L) review of supplies and equipment can significantly boost your hotel’s revenue. This detailed financial analysis helps to increase pricing, create new revenue streams, enhance purchasing systems and boost marketing efforts. By thoroughly reviewing your P&L, you gain actionable insights to optimize your operations and drive profitability.
Business Evaluations Consulting
Secret shopper consulting services offer an unbiased evaluation of your hotel’s performance by pinpointing areas where it may be falling short of brand standards, cleanliness, safety, and other key performance indicators. Our experienced consultants conduct in-depth assessments to uncover gaps in service and operational delivery. Based on these findings, we provide actionable recommendations to address deficiencies, enhance guest satisfaction, and ultimately boost your revenue.
Expert Asset Management: Turnarounds, Recovery, and Strategic Decision Guidance
HDE’s consultants boast an impressive track record in asset management—from executing dramatic turnarounds at underperforming properties and positioning assets for recovery or disposition, to navigating receivership and foreclosure. Their extensive experience provides owners with reliable guidance to effectively address a myriad of challenges and make informed decisions regarding their assets.
Our experts work closely with owners, operators, and management teams to streamline operations, reduce costs, and enhance the overall success of your hospitality business.
Having walked in our clients’ shoes, our advisors possess first-hand experience with the challenges in today’s hospitality landscape. This unique perspective enables them to offer practical, effective solutions tailored to your needs.
With strategic insights and industry expertise, we help business owners and investors establish strong, profitable partnerships that drive sustained growth and success.
Let HDE Collaborate with You!
Frequently Asked Questions
Some frequently asked questions about the service that you may have questions about
Who are your typical clients?
Our Clients Include:
🏨 Hotel & Resort Owners – From boutique properties to global brands, we help maximize asset value and profitability.
📊 Investors & Developers – Offering due diligence, valuation, feasibility studies, and market analysis for sound investment decisions.
🔑 Hospitality Management Companies – Assisting with branding, contract negotiations, and operational efficiencies.
🍽 Restaurant & F&B Operators – Enhancing profitability through menu engineering, cost control, and service optimization.
🏝 Resort & Club Operators – Supporting operational excellence, guest experience enhancement, and CapEx planning.
🏦 Lenders & Financial Institutions – Providing hotel asset evaluations, debt restructuring, and financial planning support.
⚖ Legal & Insurance Firms – Expert witness testimony, risk management, and policy assessment.
Why Partner With Us?
✔ Decades of industry experience
✔ Proven strategies for revenue growth & efficiency
✔ Customized solutions tailored to your unique needs
Let’s transform challenges into opportunities and drive success for your hospitality business!
What is the process for beginning a project?
Our Process for New Projects:
Initial Consultation & Needs Assessment
Understanding your goals, vision, and challenges.
Analyzing the market and competitive landscape to identify key opportunities.
Feasibility & Market Research
Conducting comprehensive research on the location, target market, and customer demographics.
Analyzing potential financial performance, including cost projections, revenue potential, and ROI.
Project Planning & Design
Developing a strategic plan outlining the scope, timeline, budget, and resources.
Collaborating with architects, designers, and other experts to refine property layout, design, and branding.
Brand Selection & Contract Negotiation
Helping you select the right brand (or independent strategy) that aligns with your objectives.
Assisting with management contract negotiations to ensure favorable terms and performance standards.
Construction & Development Oversight
Managing the project timeline, coordinating with contractors, and ensuring compliance with regulations.
Overseeing construction to ensure quality and cost control.
Operations Setup & Staff Training
Preparing the operations manual and defining standard operating procedures (SOPs).
Providing staff training for operational excellence, guest satisfaction, and efficiency.
Grand Opening & Marketing Strategy
Planning and executing a grand opening event.
Implementing a marketing and branding strategy to attract customers and establish your property’s presence.
Ongoing Performance Monitoring & Optimization
Analyzing financial performance, customer satisfaction, and operational efficiency.
Providing continuous support for optimizing revenue, reducing costs, and improving guest experiences.
By following this comprehensive project process, we ensure that every aspect of your new project is thoughtfully planned, executed efficiently, and poised for long-term success.
What if my project lies outside your team’s skillset?
1. Referral to Trusted Partners
We maintain a network of trusted industry partners with specialized expertise across various areas of hospitality, real estate, construction, and finance. If your project requires a skillset outside our core services, we’ll refer you to a reliable professional or firm that we trust.
2. Collaborative Team Approach
For projects with cross-disciplinary needs, we can work alongside external experts, integrating their expertise into the project while maintaining overall coordination and leadership from our team. This ensures that every aspect of the project remains aligned with your broader goals.
3. Scalable Solutions
We are adaptable and can expand our team temporarily by bringing in subject matter experts or forming an alliance with consultants who specialize in the areas needed (e.g., advanced technology, niche construction, international regulations).
4. Full Transparency & Communication
If a project involves expertise we don’t specialize in, we will discuss these areas with you upfront. We ensure clear communication on the scope of work, timeline, and team members involved so you feel confident in the project’s direction.
5. Project Continuity & Quality Assurance
Whether it's through an internal expansion or trusted partners, we ensure seamless integration and ongoing quality assurance throughout the project, so you receive consistent results.
6. Tailored Solutions & Flexibility
Even if your project has a niche requirement, we aim to remain flexible and ensure that the expertise we bring, either from our team or external partners, is fully tailored to meet the needs of your specific project.
Your success is our priority, and we’ll make sure you have the right resources and expertise to accomplish your goals!
Will you tell me how to run my business?
Here’s what we do to support your business:
1. Expert Guidance
We offer our deep industry knowledge and specialized expertise to help you navigate challenges, optimize operations, and identify growth opportunities. This guidance is intended to help you make better decisions based on your unique business needs.
2. Tailored Solutions
We don’t take a one-size-fits-all approach. Instead, we customize our recommendations to fit the specific context of your property, market, and goals. We work with you to understand your vision and challenges, and then we create strategies that align with those objectives.
3. Best Practices & Industry Standards
We share best practices, industry standards, and benchmarking insights that you can use to enhance your operations, customer service, and profitability. This might include everything from operational efficiencies to brand alignment or financial planning.
4. Continuous Support
We don’t just provide advice once and walk away. We offer ongoing support to help you implement strategies, track performance, and adjust as necessary. We help you stay focused on achieving long-term success.
5. Data-Driven Decision Making
We help you analyze data and performance metrics to guide decisions about pricing, marketing, operations, and other key aspects of your business. Our aim is to provide you with the tools to drive sustainable growth.
Ultimately, we are here to help you optimize your business, not dictate how to run it. We empower you with knowledge and strategic options to make informed decisions and navigate the complexities of your industry with confidence.
